Return shipping
Use a trackable and insured method
Customers pay normal return postage. AKWAYA pays return postage for confirmed quality problems or damage. Use a trackable, insured method and follow your approved return instructions.
AKWAYA returns & exchanges
A clearer path for returns.
Submit an eligible return request within 30 days of each item's delivery. Wait for approval and return instructions before shipping.
30 days
Request window from each item's delivery
Authorization
Wait for approval before shipping
100%
Purchase price refunded for eligible returns
4–6 days
Refund processing after we receive your return
Return process
Four steps before and after sending an eligible return
1
Request authorization
Sign in to Orders and choose Request a return in the order actions.
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2
Receive a decision
Approved requests receive a return number and instructions. A declined request includes the reason.
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3
Ship with care
A trackable and insured shipping method is recommended.
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4
Refund processing
Return approval does not issue a refund. Eligible returns are refunded according to the policy.
Return requirements
What the current policy requires
Item condition is required in the application; photos are optional. Earlier orders keep the terms that applied at purchase.
01
Within 30 days
Submit your request within 30 days of each item's delivery, then wait for approval and shipping instructions.
02
Original purchase condition
Jewelry must be returned in its original purchase condition.
03
Original packaging
The item must be returned with its original packaging.
04
Authorization first
Wait for approval, your return number and instructions before sending the package.
Refund breakdown
What is refunded — and what is not
Eligible return
100% of purchase price
Eligible returns are refunded for 100% of the purchase price.
Original shipping
Not refunded
Original shipping charges are not refunded.
Processing
4–6 days
Refunds are processed within 4–6 days after we receive your returned item(s).
International orders
Additional costs may affect the refund
For orders from outside the United States, additional costs will be deducted from the refund.
Exchanges
The exchange path is similar
Exchange requests also require authorization before the package is sent back.
1
Call for Exchange Authorization
Call 972-275-9188 before sending the package.
2
Return within 30 days
Items for exchange must be returned within 30 days of receiving the item.
3
Use original packaging
The item must be returned in the original packaging.
4
Protect the shipment
AKWAYA is not responsible for packages lost, damaged, or uninsured in transit.
Not sure about eligibility?
Contact us before sending it back.
If you cannot use your account, contact us or call 972-275-9188 for help. Applicable market-specific return rules remain in effect.
Full policy wording
Submit an eligible return request within 30 days of each item's delivery. Wait for approval and shipping instructions before sending an item back.
Returns
• Return authorization: Sign in to your AKWAYA account, open Orders and choose Request a return in the order actions. Select the item and quantity, enter its condition and reason, and submit. Item condition is required; photos are optional. If you cannot use your account, contact us or call 972-275-9188 for help. Approved requests receive a Shopify return number and instructions. Declined requests include the reason. Do not send your package before approval and shipping instructions.
• Return window: Submit your request within 30 days of each item's delivery. Earlier orders keep the terms that applied at purchase; missing or unclear delivery evidence is reviewed manually. Applicable market-specific return rules remain in effect.
• Condition: Jewelry must be returned in its original purchase condition and original packaging. Describe any damage or quality problem in your application.
• Refund amount: Eligible returns are refunded for 100% of the purchase price. There is no restocking fee. Original shipping charges are not refunded.
• Processing: Refunds are processed within 4–6 days after we receive your returned item(s). Submitting or approving a request does not automatically issue a refund or adjust Rewards points.
• International orders: For orders from outside the United States, additional costs will be deducted from the refund.
• Return shipping: Customers pay normal return postage. AKWAYA pays return postage for confirmed quality problems or damage. Follow your approved return instructions before choosing a shipping method. AKWAYA is not responsible for return packages that are lost, damaged, or uninsured in transit. We recommend using a trackable and insured shipping method.
Exchanges
• Please call us at 972-275-9188 for an Exchange Authorization before sending your package.
• Items for exchange must be returned within 30 days of receiving the item and must be in the original packaging.
• AKWAYA is not responsible for return packages that are lost, damaged, or uninsured in transit.
If you have questions about whether an item is eligible for return or exchange, please contact us before sending it back.